120x180cm - 3'11"x5'11"

Our Return Guidelines

• Please Contact Us First: If you have any issues or concerns, contact us immediately before initiating a return request. Many times, a small issue (like a simple cleaning question or a color interpretation) can be resolved quickly. We want to ensure you've explored all solutions before sending the item back.

• Return Eligibility: We accept returns within 30 days of delivery. The item must be returned in its original, unused, and undamaged condition with all tags attached (if applicable).

• Buyer Pays Return Shipping: If you decide to return your rug, the buyer is responsible for all return shipping costs. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

• Refund Process: Once we receive and inspect the returned item, we will process your refund to your original method of payment. Shipping costs from the original purchase are non-refundable.

To initiate a return or get assistance, please send us a message!

This rugs is designed for easy home care! Please follow these simple guidelines to keep its colours vibrant and its texture beautiful:

Machine Washing Instructions

• Preparation is Key: Give your rug a good shake or vacuum to remove loose dirt and debris before washing.

• Temperature: Wash using a COLD setting, with a maximum temperature of 30∘C (86∘F).

• No Conditioner: DO NOT use fabric softener or conditioner, as this can damage the fibres and backing.

• Cycle: Select an "EASY CARE," "DELICATE," or "GENTLE" wash cycle.

• Spin Speed: Use a LOW or NOT SO SPEEDY SPIN setting (ideally 600−800 RPM) to protect the rug's structure.

• Loading: The rug must have AMPLE FREE SPACE in the washing machine drum. Do not over-stuff or overload the machine, as this is essential for effective washing and rinsing.

Drying

• Air Dry ONLY: We highly recommend AIR DRYING. Hang the rug or lay it flat in a well-ventilated area away from direct sunlight to dry completely.

• DO NOT tumble dry or apply high heat.